We received a frantic call from a company that saw our Office Chaos? ad in the Yellow Pages. They had lost some files and discovered that the "automatic nightly backup" had not operated properly for over two months.
Could we help?
In this case, we could not. The backup wasn't writing to the tapes so there was nothing to recover. The files had been deleted from the server and were not recoverable.
The point? It's crucial to actually restore files from your backup tapes on a periodic basis to make sure there's something there.
For our clients with comprehensive support agreements, we test backups on a monthly basis. We encourage our clients to review the backup plan quarterly, at least.
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